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Group Update

Dear Patient, We recognise that some patients have experienced difficulties caused by the new telephone booking system and central hub. We can only apologise for these difficulties and assure you that we are constantly reviewing processes, activity and staffing levels to ensure that we are providing high quality care. The number of calls and patient waiting times are monitored daily by the practice Management Team, and the Swindon Clinical Commissioning Group.  We also recognise that our communication with patients has not been what is should have been and have plans to improve this in the New Year, with regular patient Newsletters and a new Group Practice website (betterhealthpartnership.co.uk). In September last year, Abbey Meads Medical Group, Moredon Medical Centre, Taw Hill Medical Practice, Eldene Surgery, and Phoenix Surgery began working collaboratively as a primary care network with the support of Integral Medical Holdings (IMH), who provide our back-office services such…

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